Privacy Policy
1. Introduction
Seri Pusaka ("we", "us", "our") is a legal practice based at Suite 15-2, No. 73, Jalan Kuching, 51200 Kuala Lumpur, Wilayah Persekutuan, Malaysia. We are the data controller for personal data collected through our website and in the course of our client engagements.
This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have in relation to it. Our services concern estate and inheritance legal matters, which means the personal data we handle may relate to sensitive family and financial circumstances. We treat all such information with the strictest care and confidentiality.
This policy is governed by Malaysian law, including the Personal Data Protection Act 2010 (PDPA). If you have questions about how we handle your data, please write to us at [email protected].
2. Personal Data We Collect
Through our contact form and correspondence
- Full name
- Email address
- Telephone number (if provided)
- Content of your enquiry or matter description
Through our website (automatically)
- IP address and approximate location
- Browser type and version
- Pages visited and time spent on the site
- Referring URL
- Cookie identifiers (see Cookie Policy)
During client engagements
If you engage us for legal services, we will collect additional personal data as required for the preparation of estate documents. This may include identity documents, asset details, family relationships, and other information relevant to your legal matter. This data is governed by our professional obligations as well as this policy.
3. Legal Basis for Processing
- Contract performance: Processing necessary to provide legal services you have requested.
- Legitimate interests: Responding to enquiries, maintaining records, improving our website.
- Legal obligation: Compliance with applicable laws including anti-money laundering requirements.
- Consent: Where you have expressly agreed, such as to receive written updates from us.
4. How We Use Personal Data
- To respond to enquiries and arrange consultations
- To prepare and deliver legal services
- To send written summaries and engagement correspondence
- To comply with our obligations under Malaysian law
- To improve our website and understand how it is used
We do not use personal data for marketing communications without your prior consent, and we do not sell or share personal data with third parties for commercial purposes.
5. Data Sharing
We may share personal data with:
- Professional advisors and co-counsel where your matter requires input from another legal or professional specialist, and only with your knowledge.
- Government authorities where required by law or court order.
- Website and analytics service providers who assist us in operating our website, subject to appropriate data processing agreements.
All third parties with whom we share data are required to handle it with appropriate safeguards.
6. Data Retention
- Enquiry data (not converted to engagements): retained for 12 months.
- Client matter files: retained for a minimum of 7 years following conclusion of the engagement, as required by Malaysian legal practice standards.
- Website analytics data: retained for 26 months in aggregated form.
7. Data Protection Measures
We apply reasonable and appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These include:
- Encrypted email and file storage for client documents
- Access controls limiting data to those who need it for their professional role
- Secure document management for physical files held at our office
- Periodic review of our data security practices
In the event of a personal data breach that is likely to result in significant harm, we will notify the relevant individuals and the Personal Data Protection Commissioner as required under the PDPA.
8. Cookies
Our website uses cookies to function correctly and to understand how visitors use it. Please refer to our Cookie Policy for full details of the cookies we use and how to manage them.
9. Your Rights Under the Personal Data Protection Act 2010
Under Malaysian law and in accordance with our obligations as a data user, you have the following rights:
- Right of access: To request a copy of the personal data we hold about you.
- Right of correction: To request that inaccurate personal data be corrected.
- Right to withdraw consent: Where processing is based on consent, to withdraw that consent at any time.
- Right to limit processing: In certain circumstances, to request that we restrict how we use your data.
To exercise any of these rights, please write to us at [email protected]. We will respond within 21 days. Please note that certain rights may be limited by our professional and legal obligations.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
11. Children's Privacy
Our services are directed at individuals aged 18 and over. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us at [email protected] and we will take appropriate steps to remove it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any material changes will be posted on this page with an updated "Last Updated" date. Continued use of our website or services following a revision constitutes acceptance of the updated policy.
13. Contact
For all privacy-related enquiries, please contact us:
- Email: [email protected]
- Post: Seri Pusaka, Suite 15-2, No. 73, Jalan Kuching, 51200 Kuala Lumpur, Wilayah Persekutuan, Malaysia
- Telephone: +60 3-6258 4179